Customer Service

[Sean Regan]

We've several vacuum cleaners, "buying them is one of my wife's hobbies." Because of her increasing disability, she bought a few over the years which were not as hard to use.

There's five in here, our cupboard under the stairs, plus a small one on the window sill.
A little one for "crumbing down" on the window sill in the kitchen, plus A Shark Hydrovac near the back door, this uses water for cleaning the laminate. There's a couple more upstairs in the box bedroom, plus a Vax Platinum smart wash for the carpets.
We've three old ones between the garage shed and tea-house.

The one in the left-hand corner is I think the best one we've ever had. It's over ten years old. It has so much suction power, even I have a hard job pushing it on the thick carpets. It doesn't need a new brush roller, but I thought I'd buy a spare, as I did recently for an old G-Tec mains vac which needed it, that's for upstairs.
But Shark say new brushes are no longer available for their one.

I wasn't best pleased about that, so I wrote and complained. They will be aware from the e-mail address that between Shark and Ninja (same company) we've about a dozen of their different appliances, that have been registered with them.
I got a phone call today (I didn't give them the number, they must have got it from one of the guarantee registrations). A lady said she was very sorry that no brushes were available, so they were going to send me a different refurbished cleaner, free of charge.

This one.

We don't need another one that will also clean carpets, but I wasn't going to say no.
I'll probably give it to our granddaughter, who is moving soon with her boyfriend, from rented accommodation to a new build.
You can't beat that sort of customer service, can you?

 

[oneeye]

We've several vacuum cleaners, "buying them is one of my wife's hobbies." Because of her increasing disability, she bought a few over the years which were not as hard to use.

There's five in here, our cupboard under the stairs, plus a small one on the window sill.
A little one for "crumbing down" on the window sill in the kitchen, plus A Shark Hydrovac near the back door, this uses water for cleaning the laminate. There's a couple more upstairs in the box bedroom, plus a Vax Platinum smart wash for the carpets.
We've three old ones between the garage shed and tea-house.

View attachment 106587


The one in the left-hand corner is I think the best one we've ever had. It's over ten years old. It has so much suction power, even I have a hard job pushing it on the thick carpets. It doesn't need a new brush roller, but I thought I'd buy a spare, as I did recently for an old G-Tec mains vac which needed it, that's for upstairs.
But Shark say new brushes are no longer available for their one.

I wasn't best pleased about that, so I wrote and complained. They will be aware from the e-mail address that between Shark and Ninja (same company) we've about a dozen of their different appliances, that have been registered with them.
I got a phone call today (I didn't give them the number, they must have got it from one of the guarantee registrations). A lady said she was very sorry that no brushes were available, so they were going to send me a different refurbished cleaner, free of charge.

This one.

View attachment 106588


We don't need another one that will also clean carpets, but I wasn't going to say no.
I'll probably give it to our granddaughter, who is moving soon with her boyfriend, from rented accommodation to a new build.
You can't beat that sort of customer service, can you?

They all look like they are broken in pretty well too.

 

[reder]

What a great story about customer service! It's impressive how Shark stepped up and provided a refurbished cleaner, especially since you have so many of their products. It’s nice to see brands taking care of their customers. I think I need to remove complaints from pissed consumer I left after talking to the Shark manager. Maybe we both were in a bad mood